Terms & Conditions

1The hire agreement

1.1 These Terms & Conditions, together with our Waiver & Release of Liability, form the entire agreement between you and Paddleboard Hire Brighton.

1.2 A binding contract is formed when we confirm your booking and receive payment. We reserve the right to refuse or cancel any booking at our discretion.

1.3 The principal hirer must be aged 18 or over. We do not hire equipment to anyone under the age of 18. Proof of age may be requested at the point of hire.

1.4 We reserve the right to refuse service to anyone for any reason at any time.

2Bookings and payment

2.1 All bookings are subject to availability. Booking is only confirmed upon receipt of full payment.

2.2 Payment is taken securely via Stripe at the time of booking. We do not store card details. An email receipt will be provided upon payment. Please retain this for your records.

2.3 Prices are as listed on our website at the time of booking. We reserve the right to change prices without notice, but confirmed bookings will not be subject to price increases.

2.4 A refundable holding deposit of £50 will be held against your booking and released once the equipment is checked back in and we are satisfied there is no damage or loss. If damage or loss is confirmed, the deposit will be applied toward the cost of repair or replacement.

2.5 A booking fee may be added to cover payment processing costs. This will be clearly displayed before you confirm your booking.

2.6 You should check the details of your booking confirmation carefully and promptly to ensure it accurately reflects what you have requested. Please inform us immediately of any discrepancies.

3Alterations

3.1 Requests to change your booking should be made by the lead hirer via email to hello@paddleboardhirebrighton.co.uk at least 24 hours before your session.

3.2 If we receive less than 24 hours notice of a requested change, this will be treated as a cancellation and the cancellation policy in section 4 will apply.

4Cancellation and refunds

4.1 Cancellation by you:

• More than 48 hours before your session: full refund
• 24 to 48 hours before your session: 50% refund
• Less than 24 hours before your session: no refund
• No-show: no refund
• Early return: no refund for unused time

4.2 Cancellation by us due to weather: We monitor sea and weather conditions daily. If we determine that conditions are unsafe for paddleboarding, we will cancel your session and offer you either a full refund or a date change at no extra cost. We will give as much notice as possible.

4.3 We do not accept liability for any consequential losses arising from a cancellation, whether by you or by us.

5Equipment

5.1 All equipment is provided clean and in good working order. Each hire includes: 1 Bluefin Cruise 10'8 paddleboard, 3 fins, 1 adjustable paddle, 1 leash, 1 waterproof mobile phone case, 1 pair of water shoes, and up to 2 buoyancy aids. You are responsible for checking the equipment before use and reporting any pre-existing damage to us immediately.

5.2 You must wear the buoyancy aid provided at all times while on the water. Failure to do so may invalidate any insurance and releases us from liability.

5.3 Equipment must be used only for recreational paddleboarding in appropriate sea conditions. It must not be used for racing, jumping, surfing large waves, towing, or any other activity for which it is not designed.

5.4 Equipment must not be transferred to any third party during the hire period.

5.5 Do not drag boards along the beach or shingle. Always carry them to avoid damage.

5.6 In the event of equipment malfunction or failure during your hire, you must return it to us immediately or notify us without delay. No repairs or modifications of any kind are to be made to the equipment without our prior written consent.

6Damage, loss and late return

6.1 You are responsible for all equipment from the time it is handed to you until it is returned to us in the same condition.

6.2 You will be liable for the full cost of repair or replacement of any equipment that is damaged, lost, or stolen during your hire period. We will provide a written estimate before any charges are applied.

6.3 Equipment must be returned at the agreed time. Late returns will be charged at the standard hire rate plus 20% for each additional hour or part thereof.

6.4 There are no refunds for early returns.

6.5 If equipment is not returned and we cannot reach you, we reserve the right to report the matter to the Police and HM Coastguard and charge your payment method for the full replacement value of the equipment.

7Safety and conduct

7.1 You must read and sign our Waiver & Release of Liability before your session begins.

7.2 You must follow all safety guidance provided by us at the time of hire.

7.3 You must not paddle while under the influence of alcohol or drugs.

7.4 You are responsible for being aware of local maritime rules, tidal conditions, and weather forecasts. In the event of an emergency on the water, dial 999 and ask for the Coastguard.

7.5 We reserve the right to refuse hire to any person we reasonably believe to be unfit, under the influence, or likely to put themselves or others at risk.

7.6 Only one person may use a board at any one time unless explicitly agreed with us in advance.

8Liability

8.1 Paddleboard Hire Brighton is not liable for any personal injury, death, loss, or damage arising from your use of hired equipment, except where such liability cannot be excluded by law, including liability for death or personal injury caused by our negligence.

8.2 We are not liable for any loss or damage to personal belongings, vehicles, or other property.

8.3 We are not liable for any consequential, indirect, or economic loss of any kind.

8.4 Our total liability to you under this contract shall not exceed the total value of your booking, except where liability cannot be limited by law.

8.5 In no event shall Paddleboard Hire Brighton be responsible for any expenditure, inconvenience, or loss incurred as a result of equipment malfunction or failure during hire.

9Insurance

9.1 Paddleboard Hire Brighton holds public liability insurance appropriate for commercial SUP hire operations. Details are available on request.

9.2 We do not provide personal accident insurance for hirers. We strongly recommend you arrange your own personal accident and travel insurance before your session.

10Force majeure

10.1 We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to adverse weather, coastguard or beach authority restrictions, public safety incidents, or acts of God.

11Data and privacy

11.1 We collect and process your personal data in accordance with our Privacy Policy, which forms part of this agreement.

11.2 We may request to use photographs or video of you taken during your session for our website and social media channels. We will always ask for your consent before doing so and you are under no obligation to agree.

12Governing law

12.1 These Terms & Conditions are governed by the laws of England and Wales. Any disputes arising shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13Changes to these terms

13.1 We reserve the right to update these Terms & Conditions at any time. The current version will always be available on our website. Bookings already confirmed will be governed by the terms in place at the time of booking.

14Contact and complaints

14.1 It is important that you raise any concerns during your session so they can be dealt with promptly. Both owners are available to help ensure your experience is enjoyable.

14.2 For any questions, complaints, or correspondence regarding these Terms & Conditions, please contact us at hello@paddleboardhirebrighton.co.uk.

Paddleboard Hire Brighton · Hove Town Hall, Church Road, Hove, BN3 2AF · Version 2.0, July 2026